Shipping
What is the shipping time and what are the shipping costs?
The higher the order value, the lower the shipping costs!
❗️Outside the EU, customs clearance costs are charged on parcels. Dreadshop is not responsible for these costs. Please check your countries import/ export policies.
*UK Orders: Customers are responsible for VAT and any applicable customs duties, which will be payable upon delivery. We do not charge UK VAT at checkout.
❗️Dreadshop sends out the orders on Monday and Thursday outside of NL, FR ,BE and DE.
For NL,DE, FR and BE we ship Mondays, Tuesdays, Thursdays and Fridays.
Delivery options and shipping times
Outside of EU: ParcelPremium shipping
EU: Parcel Plus / DHL (NL, BE, DE, FR)
Customized products will take longer to ship as we need on average 7 - 18 business days for realisation of the custom order
Find below the average shipping times:
| Destination | Average shipping time (business days) |
| USA | 5 to 7 |
| UK | 7 to 9 |
| Canada | 5 to 7 |
| Australia/ New Zealand |
15 |
| EU | 3 to 5 |
| outside of the EU | 5 to 7 |
* Please note these are the average shipping times in business days (weekends and holidays excluded). The shipping times might differ and delay depending on the customs clearance processing time in countries outside of EU.
** Please note that at the moment we do not offer a detailed tracking for shipments to Australia, New Zealand or Canada. Packages might take up to 30 regular days to be delivered in those locations.
Via the email address, provided by you, we will keep you posted on the status of your order.
Pre orders and back-in-stock products:
Note: for products that are temporarily not in stock, but can be pre ordered, different shipping times apply. When one of the products is not in stock the estimated shipping date will be indicated on the website.
Dreadshop only ships to real, home addresses. We do not ship to PO boxes or Pick up Points. In the case of an order resend, where the original address has been stated wrong, the recipient will bear the shipping costs of the resend order.
Please check your countries tax policy if you are placing an order to an outside of the EU country. Dreadshop is not responsible for customs taxes or duties that may incur in your respective country.
Returns
Are the products not to your liking? Then in most cases you can return them.
Once we have received your products and inspected them, we will process the order and the amount will be refunded within 14 days.
❗️You can only return products when:
- they are unused and in the original packaging.
- the order was received no more than 30 days ago.
Dread kits & Dread sets can only be returned as a complete package!
How does it work?
Add the packing form to the return products in the package.
Send the package to:
Dreadshop
T.a.v. retouradministratie
De Lasso-zuid 3F
2371 EV Roelofarendsveen
The Netherlands
Shipping costs for returning products are at your own expense.
As soon as we receive the return we will inspect the products, process them and refund the money.
Returning an order paid with Klarna? Here’s What to Do ❗️
If you paid with Klarna and want to return your order, please do not open a dispute with Klarna. Instead, follow our regular return process:
1️⃣ Send your return back to us as per instructions above.
2️⃣ Once we receive your package, we’ll contact you and process your refund within 7 days of receiving the return.
3️⃣ Klarna will update your payment accordingly after we finish.
Need help? Just reach out - we’re happy to assist!
❗️email: orders@dreadshop.com
IMPORTANT:
Be aware: we can't accept any return shipments that are sent to us from outside the European Union due to customs. If you do ship a parcel to us from outside the EU, it will automatically be returned to sender. We have created a Facebook Marketplace where you can sell your goods. You can find it here.
Please be aware that if you've received a complimentary gift with your order and you choose to return any or all of the products from that order, you are required to either return the complimentary gift along with them, or reach out to orders@dreadshop.com to arrange payment for the gift product. Until the complimentary gift is either returned or paid for, the refund for the order will be placed on hold.
Please note for certain payment methods ( Klarna, CreditCard and Paypal), transaction fees will be withheld from the refund amount when processing returns/ cancellations.
Exchanges
Unfortunately we cannot exchange your product. If you’d prefer to receive another product, return the product and then place a new order on the website.|
Delivery from €20
We have set a minimum order amount of €20 EUR (excluding shipping costs) on our website. This means that you can only complete the checkout after having a minimum €20 worth of products in the cart.
Why does Dreadshop do this?
Due to rising shipping and logistics costs, we are forced to apply this change.
We use comparatively big amounts of cardboard for small orders and also the same transport costs as for slightly larger orders. This has a major impact on the sustainability of our shipping process and does not fit into our vision. Dreadshop has always tried and will continue to ship as sustainably as possible.