Thin Renate's Locks of Love

Delivery options and shipping times                                                                     

Outside of EU: ParcelPremium shipping  
EU: Parcel Plus / DHL (NL, BE, DE)                  
Customized products will take longer to ship as we need on average 7 - 18 business days for realisation of the custom order

Find below the average shipping times:

* Please note these are the average shipping times in business days (weekends and holidays excluded). The shipping times might differ and delay depending on the customs clearance process to countries outside of EU. 
** Please note that at the moment we do not offer a detailed tracking for shipments to Australia or Canada. 

Via the email address, provided by you, we will keep you posted on the status of your order.

Pre orders and back-in-stock products:

Note: for products that are temporarily not in stock, but can be pre ordered, different shipping times apply. When one of the products is not in stock the estimated shipping date will be indicated on the website.

Dreadshop only ships to real, home addresses. We do not ship to PO boxes or Pick up Points. In the case of an order resend, where the original address has been stated wrong, the recipient will bear the shipping costs of the resend order.
Please check your countries tax policy if you are placing an order to an outside of the EU country. Dreadshop is not responsible for customs taxes or duties that may incur in your respective country.

Returns

Are the products not to your liking? Then you can simply get a refund.

Once we have received your products and inspected them, we will process the order and the amount will be refunded within 14 days.

 You can only return products when:

• they are unused and in the original packaging.
• the order was received no more than 30 days ago.

Dread kits & Dread sets can only be returned as a complete package!

How does it work?
Add the order form to the return products in the package.
Send the package to:

Dreadshop
T.a.v. retouradministratie
De Lasso-zuid 3F
2371 EV Roelofarendsveen
The Netherlands

Shipping costs for returning products are at your own expense.

As soon as we receive the return we will inspect the products, process them and refund the money.

IMPORTANT:

Be aware: we can't accept any return shipments that are sent to us from outside the European Union due to customs. If you do ship a parcel to us from outside the EU, it will automatically be returned to sender. We have created a Facebook Marketplace where you can sell your goods. You can find it here.

Please be aware that if you've received a complimentary gift with your order and you choose to return any or all of the products from that order, you are required to either return the complimentary gift along with them, or reach out to orders@dreadshop.com to arrange payment for the gift product. Until the complimentary gift is either returned or paid for, the refund for the order will be placed on hold.

Exchanges

Unfortunately we cannot exchange your product. If you’d prefer to receive another product, return the product and then place a new order on the website.|

Delivery from €20

We have set a minimum order amount of €20 EUR (excluding shipping costs) on our website. This means that you can only complete the checkout after having a minimum €20 worth of products in the cart.

Why does Dreadshop do this?

Due to rising shipping and logistics costs, we are forced to apply this change.
We use comparatively big amounts of cardboard for small orders and also the same transport costs as for slightly larger orders. This has a major impact on the sustainability of our shipping process and does not fit into our vision. Dreadshop has always tried and will continue to ship as sustainably as possible.